Thursday, March 18, 2010

Kopi Talk - Good English begins at work

Hi Rick thanks for the article in Philippine has the third largest English Speaking population in the world there also offered classes in English for the local and oversea customers from all over the world; they are executives, professionals, and students from Japan, South Korea, China, Indonesia, Vietnam, Saudi Arabia, Sweden, Sri Lanka, Ukraine, Germany, Turkey, Italy, and Spain. Here in the Philippines, mostly they deal in  corporate groups and call centers, but also with business professionals who are seeking to improve their critical thinking skills, confidence level, and of course, speech and communication skills, recent college graduates who are preparing for their call center interviews, and school teachers who are applying for positions abroad.

From Rick Lim Say Kiong
IT IS heartening to know that an English Language Institute is finally being set up in Singapore, with the purpose of spearheading efforts to raise the standard of English here.

However, Education Minister Ng Eng Hen's statement that "the ability to write and speak the language well remains an essential skill to cultivate in the young" should extend to our current workforce to have a good grasp of the language.

I frequently encounter common errors in the office environment. How often have you seen these phrases in correspondence: "Please revert to me" or "Kindly reply to me"?

To "revert" means to regress or return to the original form, while the word "kindly" is generally used to describe compassion and benevolence.

Some expatriates have also commented that when locals converse with them in English, it is often riddled with errors and local slang. This perhaps shows up the inability of some Singaporeans to rid their "Singlish" habits when communicating with native English speakers. We may boast that we are polyglots of an erudite nation, but we inadvertently allow one language to "corrupt" another.

Some may retort that as long as the message gets across, why do we need to be overly pedantic about it? Sure, we need not speak the Queen's English or write like Shakespeare, but the need to scribe and converse in proper Standard English is imperative to improving our current proficiency.

In our work environment, new employees often mimic their predecessors - be it in writing (letters or emails) or elocution (sales spiel). Thus, if grammatical errors are not corrected from the start, they get transmitted from one cohort of workers to the next, and even to their counterparts in other organisations.

In time to come, these mistakes become the norm, and no one's the wiser.

With these issues in mind, the English Language Institute should craft suitable courses for our local workforce - courses that focus on common mistakes in both written and spoken forms committed in the workplace - in addition to its aim to improve the English proficiency of our younger generations.