Jan 23, 2010
By Teh Joo Lin
To provide good customer service, what should you do when speaking with a customer? --
TO PROVIDE good customer service, what should you do when speaking with a customer?
This question - which requires an oral answer - is a sample from an English proficiency test. Foreign workers in three industries must pass it from July to get a work permit as a skilled worker. The industries are hotel, food & beverage and retail.
The test will have two components - speaking and listening. If a worker attains skilled status, his employer will save $90 a month in the foreign-worker levy.
Details of the Service Literacy Test (SLT) to improve standards and productivity in the services sector were revealed on Saturday by Mr Lee Yi Shyan, Minister of State for Manpower and Trade & Industry. He first announced the change last month.
The issue of foreigners in service jobs not understanding basic English has been commented upon by Singaporeans.
The three industries employ more than 330,000 local and foreign workers. Employers who hire workers who pass the SLT test will pay $150 a month but the worker must also possess relevant skills certification. Otherwise, they pay $240 in levy for an unskilled worker.
Note : for those who going to work in Singapore do take note,
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